Just got a called from someone I know who was supposed to be on an Air Asia flight (AK605) from Kuching to Penang departing at 9.05pm.
Now the flight has been delayed to 10.45pm. And it’s not the first time this is happening to him.
By the time he reaches Penang it will be well past midnight – so the taxi fare to his home will now cost over RM100 instead of the usual RM65. And then there is the lost sleep.
He told me over the phone: “If I am late for my flight, I end up incurring a penalty by losing my ticket. But when my flight is delayed and I am inconvenienced, all I get is an apology!”
This is just the experience of one passenger on this airline; so what has been your own impression?