It’s not just the economy that has slowed down. The local broadband service is now crawling at a snail’s pace.
For almost a week, we have been hearing complaints from many Streamyx users. Now we know why, or at least this is the official reason: cable/circuit problem with the US.
But why are local websites also slow? And why did it take TM so long to announce this? Have Singapore and other Asean countries encountered similar slowdowns?
Says blog reader syauki_x in Indonesia:
I’m writing this from Bandung, Indonesia…
I didn’t even know there was such a thing as cable/circuit problem with the US, until I read your entry…
The net connection here is just as normal as it gets…
Buck up, TM!
No one talks about the MSC anymore. Meanwhile, we will all grow old waiting for pages to download.
This from The Star:
Published: Tuesday February 24, 2009 MYT 9:11:00 PM
Circuit faults slow down surfing on Streamyx
By STEVEN PATRICKPETALING JAYA: Streamyx broadband users will have to bear with sluggish surfing speeds until March 5 due to technical problems, according to Telekom Malaysia Bhd (TM).
TM said in a statement that there has been a disruption of TM’s Internet services since Feb 18 due to circuit faults on the Asia Pacific Cable Network 2 (APCN2) between Malaysia and the United States.
Due to this, customers using Internet services may now experience slow browsing while accessing content hosted in the United States, said the statement.
Additionally, customers using Internet Protocol services such as Virtual Private Network (VPN) and other critical business applications linked to the United States may also experience some service degradation.
To alleviate the problem and ease the congestion, some links have been rerouted, TM said.
During restoration process, traffic to North America may experience minor degradation while traffic to other countries would not be affected.
then should be given rebate lor
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i’m writing this from bandung indonesia…
i didn’t even know there was such a thing as cable/circuit problem with the US, until I read your entry…
the net connection here is just as normal as it gets…
buck up TM!
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??? I beg your pardon…
Try tm.net.my!!!!! Can’t even access!!!!! Pacific????? What talking you TM????
Try calling 100, then choose your language, then followed by ’2′ – Streamyx!!!!!! No sound at all.
Try calling Streamyx 1300 number, has been engaged for more than a decade!!!!!
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Come on folks – lets give http://www.p1.com.my a chance since they are coming on our shores
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RM88 per month for 54 Mbps and can only have less than 60 emails and the capacity to receive emails is up! Oh, if only there are choices for the consumers.
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Shanghai no problem. Streamyx bulls*** lah
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This is typical of Malaysian companies. When new, everything is fine and after a few years in service, it is hell.
Just like the Royal Malaysia Kerata Api. I used to enjoy my trip from Singapore to Kuala Lumpur. The 1st Class couch is atrocious poorly maintained and my last journey took me 12 hours! I could have reached London by plane. This is really Malaysia boleh.
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We have been suffering from the monopoly by Telekom Malaysia for our Streamyx, home/business lines for decades with the absence of a real competitor.
In Australia and other 1st world, one can surf from their homes for free. Monopolization is sucking the bloods of the poor to enrich the rich – TM, the Government and those elites operating behind the scene.
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asking tm to buck up is good, i support it , as we all know, the High speed broadband project has been launched, so lets see after its completion, till then TM should take some other alternative measures i guess. my streamyx was down for 2 days. problem at TM cable box down the road of my housing area. Fixed today, now back to normal.
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Sounds like a conspiracy to slow down the rate of information passing thru the Internet since cyberspace seems to be the medium favoured by those who shun the MSM.
Besides, should the Malaysian and other non-US hosted websites be affected, too ?
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The slow update could be because they want to delay the complaint. Imagine a month of complaints compare to a week. Surely they want to excuse themselves from having to return a whole month worth of rebate.
Also I do not buy the excuse of cable problem with the US. It’s just a way for them to say “Hey, what can we do about it? This is US problem”. Strangely enough, some country are not affected at all. There’s something they are not telling us.
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You Growing old with Streamyx.
I’m getting fed-up of Streamyx.
from Talian Mati (TM)
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Or attempt to shut blogger mouth…before UMNO election and by election in Kedah, Sarawak & Pahang.
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I am glad I refused the “Malaysia’s gift to the world” bulls***. When I was there was zero customer support. Just idiots running their services. They are lying to you as usual. Some “super corridor”!! More like super bulls***…
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All the more reason to release TM’s death grip on the Internet and allow others to provide access to the rest of the Web.
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The so-called service that Streamyx claims to provide is disgusting to say the least. Only in Malaysia, a company like TM can offer rubbish and continue to advertise and try to get in more and more subscribers.
Jom Streamyx? Should be Joke Streamyx!
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TM never wakes
The sleeping giant so confident
Every one will wait
No matter what happens
Talking so much
About services and packages
Then we read it is old game
Waiting all over again
Calling no human services
We are talking on 21st century
The buttons do the talking
Time ticks away we lose money
TM wants it
Every one will wait
You think they learn
Living in Bee Anne legacy
Harvesting our no choice
Knowing they can get away
The other independent players
Long time getting on the waves
It will be a while yet
TM knows so playing cat and mouse
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CEO of the year…ha,ha,ha. …
Malaysia being such an important country, no other countries in the world except Malaysia has this direct circuit/cable connected with America..
The worst part of it all is we have to PAY to get old with streamyx
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Anil,
Is it reasonable to ask for a rebate on the monthly Streamyx rate for this disruption?
What’s a reasonable rebate? 20%?
TQ
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Yeah man, let’s give P1 a chance.
Show Tmnut that they are no longer monopolizing the industry.
Friends with timecel had no problems as well
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Best internet connection for a casual or business traveler is found in Taiwan.
You get free internet connection in almost all hotels, including the most shabby ones and believe me, those connections literally fly …..
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i’ve been experiencing prob at home since 3 weeks ago. download speed is 4-8kbps!!!!!!!
a company located at the golden triangle which has a vpn to Jap using streamyx is also experiencing severe lag and connection drop.
TM failed not only in providing consistent service but FAILED miserably in informing the USERS IMMEDIATELY!!!
The government refuses to open this area to other players – so the BN has to go for causing unhealthy monopoly using people money.
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Call 100 select 2 for english , then press for internet service. Get the name of the operator(don’t be shy to ask again, they have to give better still ask them to spell it out for you. A for america b for bombay,,stuff. You give them first.)
TM front line people are higly trained to put you guys off till you give up not to complain. Just be persistent with patience.Next they’ll give you the s*** stuff of verification with your streamyx name( the a for america thing,just get it ready) Then they’ll ask you to do this and that, tell them you have done all(in all fairness check your own hardware first b4 calling TM)
Tell them your nature of your complaint. Then get the report NUMBER! Note it down for future reference which can be very helpful.I’ll got hell a lot of nos to quote to them, to remind them how good a service they provide.
Note the operators will keep asking you is there any thing else, well if you are boiling hot, just let off your steam.Just remember the conversation is recorded.Aim at the company and not the operator.
TM own house rule is to attend to the problem within 2 working days(wkend excluded)
Just imagine if all you frustrated streamyx subscribers were to call in and insist on getting a number, it will look very good in their internal systems!! Go on flood them with your complaints
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As far as TM is concerned no numbers means no complain. So go on guys flood them. Drown TM with your complaints in their system
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Damyx: the Stream got clogged.
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