Comments on: Disgruntled Air Asia passenger http://anilnetto.com/governance/accountability/disgruntled-passenger/ Let justice flow like a mighty river Thu, 24 May 2012 17:09:29 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: MAS & AirAsia supporter http://anilnetto.com/governance/accountability/disgruntled-passenger/comment-page-1/#comment-34498 MAS & AirAsia supporter Thu, 05 Nov 2009 13:20:43 +0000 http://anilnetto.com/?p=15961#comment-34498 After reading the comment by SamG, AirAsia should be ashamed. Skytrax give AirAsia 3 stars status, but AirAsia claim itself 5 stars? Their face are so thick. After reading the comment by SamG, AirAsia should be ashamed.

Skytrax give AirAsia 3 stars status, but AirAsia claim itself 5 stars? Their face are so thick.

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]]> By: MAS & AirAsia supporter http://anilnetto.com/governance/accountability/disgruntled-passenger/comment-page-1/#comment-34497 MAS & AirAsia supporter Thu, 05 Nov 2009 13:10:21 +0000 http://anilnetto.com/?p=15961#comment-34497 So, what is the reason for the delay? If due to safety or weather reason, understand it. For other reasons, you and your friend really reserve the right to complain. So, what is the reason for the delay?

If due to safety or weather reason, understand it.

For other reasons, you and your friend really reserve the right to complain.

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]]> By: Keith http://anilnetto.com/governance/accountability/disgruntled-passenger/comment-page-1/#comment-33731 Keith Thu, 22 Oct 2009 09:17:52 +0000 http://anilnetto.com/?p=15961#comment-33731 I love airasia. There's no point complaining about delays, if you don't compare them to what else is available. If you compare Airasia to firefly, I'm pretty sure AirAsia would win hands down. The thing is we know that AirAsia has delays yet we STILL choose to fly. It's either you're blissfully naive or feel the risk of delays is made up by the cheaper price. Either way, you can't complain. Finally, I've flown Airasia at least 10 times in the past 18 months, and never had a delay before. On the other hand, I've flown firefly just once and experienced hours sitting at the Kuala Terrenganu Airport waiting for the plane to arrive. I love airasia.

There’s no point complaining about delays, if you don’t compare them to what else is available.

If you compare Airasia to firefly, I’m pretty sure AirAsia would win hands down.

The thing is we know that AirAsia has delays yet we STILL choose to fly. It’s either you’re blissfully naive or feel the risk of delays is made up by the cheaper price. Either way, you can’t complain.

Finally, I’ve flown Airasia at least 10 times in the past 18 months, and never had a delay before. On the other hand, I’ve flown firefly just once and experienced hours sitting at the Kuala Terrenganu Airport waiting for the plane to arrive.

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]]> By: Sweeney http://anilnetto.com/governance/accountability/disgruntled-passenger/comment-page-1/#comment-33717 Sweeney Thu, 22 Oct 2009 06:13:13 +0000 http://anilnetto.com/?p=15961#comment-33717 i have travelled AirAsia mostly last time (more than 30 times) but recently changed to Jetstar, Tiger Airways and Firefly and I give thumbs up to Jetstar and Tiger for lower fares compared to airasia. Service wise, i don't have anything to complain at all and no delay. of course for Airasia i wont say all flights will delay, it pretty much depends on your luck :) i have travelled AirAsia mostly last time (more than 30 times) but recently changed to Jetstar, Tiger Airways and Firefly and I give thumbs up to Jetstar and Tiger for lower fares compared to airasia. Service wise, i don’t have anything to complain at all and no delay. of course for Airasia i wont say all flights will delay, it pretty much depends on your luck :)

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]]> By: Parameswara http://anilnetto.com/governance/accountability/disgruntled-passenger/comment-page-1/#comment-33716 Parameswara Thu, 22 Oct 2009 06:12:43 +0000 http://anilnetto.com/?p=15961#comment-33716 Why dont these fellows invest in travel insurance? Bodoh betul lah. Why dont these fellows invest in travel insurance?
Bodoh betul lah.

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]]> By: FenceSitter http://anilnetto.com/governance/accountability/disgruntled-passenger/comment-page-1/#comment-33710 FenceSitter Thu, 22 Oct 2009 05:38:51 +0000 http://anilnetto.com/?p=15961#comment-33710 I fly airasia twice a month. I hv been delayed up to 6 hours, but i never complained. Afterall which airline never gets delayed? Almost every airline i have been on as a matter of fact. We just have to be prepared for such events. Mind you I have been on airasia flights that took off earlier than scheduled too. But then this a typical msian attitude..expect a services fit for a king but not only want them cheap, preferably free. By the way if you think the services are lousy on airasia, try the budget airline from the little red dot down south. I fly airasia twice a month. I hv been delayed up to 6 hours, but i never complained. Afterall which airline never gets delayed? Almost every airline i have been on as a matter of fact. We just have to be prepared for such events. Mind you I have been on airasia flights that took off earlier than scheduled too. But then this a typical msian attitude..expect a services fit for a king but not only want them cheap, preferably free. By the way if you think the services are lousy on airasia, try the budget airline from the little red dot down south.

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]]> By: manic_annie http://anilnetto.com/governance/accountability/disgruntled-passenger/comment-page-1/#comment-33692 manic_annie Thu, 22 Oct 2009 03:19:31 +0000 http://anilnetto.com/?p=15961#comment-33692 Not surprising. My dad used to travel almost every week and 95% of the time, his flight was delayed. The standard delay was between 1 and 2 hours. For a 45-minute flight, the delays were just too much for him and for us. While many would agree that we get what we pay for (budget fare=lousy service), we don't want these companies to get away with this kind of culture, do we? Just like Astro, which renders bad service and manipulate consumers, it happens because of our third-world 'tak apa' attitude. Not surprising. My dad used to travel almost every week and 95% of the time, his flight was delayed. The standard delay was between 1 and 2 hours. For a 45-minute flight, the delays were just too much for him and for us. While many would agree that we get what we pay for (budget fare=lousy service), we don’t want these companies to get away with this kind of culture, do we? Just like Astro, which renders bad service and manipulate consumers, it happens because of our third-world ‘tak apa’ attitude.

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]]> By: Sal http://anilnetto.com/governance/accountability/disgruntled-passenger/comment-page-1/#comment-33685 Sal Thu, 22 Oct 2009 01:48:00 +0000 http://anilnetto.com/?p=15961#comment-33685 After my posting Anil, I remembered a chat I had with a former AA staff. Perhaps it is time for AA to put in place a Harassment and Abuse of Authority guidelines/grievance procedure at the workplace. This among others ensure that sexual harassment is addressed. That is a good suggestion for all workplaces. After my posting Anil, I remembered a chat I had with a former AA staff. Perhaps it is time for AA to put in place a Harassment and Abuse of Authority guidelines/grievance procedure at the workplace. This among others ensure that sexual harassment is addressed. That is a good suggestion for all workplaces.

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]]> By: SamG http://anilnetto.com/governance/accountability/disgruntled-passenger/comment-page-1/#comment-33683 SamG Thu, 22 Oct 2009 01:34:43 +0000 http://anilnetto.com/?p=15961#comment-33683 This is a more recent press release: Press Releases 23 October 2008 AirAsia Further Improves 5-Star Service Quality Upgrades On-Time Guarantee to 2 Hours KUALA LUMPUR, 23 October 2008 – At last a low cost carrier that can compete with full service airlines but still has low fares – AirAsia. AirAsia, the leading and largest low cost carrier in Asia, adds another sparkle to its already 5-star service by enhancing its On-Time Guarantee, an innovative protection provided by the airline for guests who are affected by flight delays. Beginning 1 November 2008, the AirAsia On-Time Guarantee cuts its waiting time from three to two hours, making guests affected by flight delays of more than two hours eligible to receive an e-gift voucher. Each e-gift voucher is worth RM200 and may be used to buy a seat on another AirAsia flight or redeemed for any AirAsia product or service. This is a more recent press release:

Press Releases

23 October 2008

AirAsia Further Improves 5-Star Service Quality
Upgrades On-Time Guarantee to 2 Hours
KUALA LUMPUR, 23 October 2008 – At last a low cost carrier that can compete with full service airlines but still has low fares – AirAsia.

AirAsia, the leading and largest low cost carrier in Asia, adds another sparkle to its already 5-star service by enhancing its On-Time Guarantee, an innovative protection provided by the airline for guests who are affected by flight delays.

Beginning 1 November 2008, the AirAsia On-Time Guarantee cuts its waiting time from three to two hours, making guests affected by flight delays of more than two hours eligible to receive an e-gift voucher. Each e-gift voucher is worth RM200 and may be used to buy a seat on another AirAsia flight or redeemed for any AirAsia product or service.

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]]> By: SamG http://anilnetto.com/governance/accountability/disgruntled-passenger/comment-page-1/#comment-33682 SamG Thu, 22 Oct 2009 01:32:48 +0000 http://anilnetto.com/?p=15961#comment-33682 Hi Anil, If the flight is delayed for more than 3 hours, your friend has a choice of either asking for a full refund, or he can get another free ticket as a compensation. I have done all these so it is from experience. On another note, I have been booking flights from east Malaysia to Penang for my son. I have got better offers from MAS than Air Asia on the whole. ******************************* Press Releases 17 June 2008 AirAsia On Time Guarantee Get RM200 e-gift voucher for delayed flights KUALA LUMPUR, 16 June 2008 – AirAsia, recently recognized as one of the top 50 Most Innovative Companies in the world, is once again leading the pack by introducing the AirAsia On Time Guarantee. Commencing today, guests whose flights are delayed for more than 3 hours from the scheduled time of flight departure, will be entitled for a RM200 AirAsia e-gift voucher. The best part, AirAsia On Time Guarantee is provided at no extra cost to its guests. Hi Anil, If the flight is delayed for more than 3 hours, your friend has a choice of either asking for a full refund, or he can get another free ticket as a compensation. I have done all these so it is from experience.
On another note, I have been booking flights from east Malaysia to Penang for my son. I have got better offers from MAS than Air Asia on the whole.
*******************************
Press Releases
17 June 2008

AirAsia On Time Guarantee
Get RM200 e-gift voucher for delayed flights

KUALA LUMPUR, 16 June 2008 – AirAsia, recently recognized as one of the top 50 Most Innovative Companies in the world, is once again leading the pack by introducing the AirAsia On Time Guarantee. Commencing today, guests whose flights are delayed for more than 3 hours from the scheduled time of flight departure, will be entitled for a RM200 AirAsia e-gift voucher. The best part, AirAsia On Time Guarantee is provided at no extra cost to its guests.

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